Customer portal, done for you
Customers call to check on an order, ask for a copy of an invoice and dig through their email for the contract. A customer portal lets them find the answers themselves at any time — and gives your team back the hours those requests used to take.
What the “Customer portal” project includes
The solution scope we usually plan for a project — the final feature set is fixed at the brief.
History and statuses
Customers see all their orders, requests or projects with the current stage, deadlines and the contact of their account manager.
Documents and invoices
Contracts, invoices and statements are available to download, and an unpaid invoice can be paid right in the portal.
Support tickets
Questions are submitted as tickets with messages and files — nothing gets lost in email or scattered chats.
Secure sign-in
Sign in with a password, one-time code or email link, with easy account recovery and protection against password guessing.
Access for the client's team
A client company adds its employees with different permissions: the accountant sees invoices, the manager sees orders.
Event notifications
Emails and messages about a status change, a new document or a support reply — with a direct link to the right section of the portal.
We build a customer portal: order history, payments, documents and support in one place. Convenient for your clients, less routine for you.
Why a business needs a customer portal
A customer portal is needed when you have long-term relationships with customers: regular deliveries, service contracts, projects in stages, training, rentals. In these businesses, managers spend a sizeable part of the day on the same questions: where’s my order, please send the invoice, what’s my balance. The portal doesn’t replace communication, but it removes the routine and frees up time for the conversations that really matter.
If a customer buys from you once and never comes back, they don’t need a portal — a confirmation email is enough. Nor is it worth building a portal just to tick a box: if there’s nothing inside except a name and phone number, nobody will log in. The value appears when it holds live data — statuses, documents, payments, history — and that data matches what the manager knows.
Customer portal development cost: the main factors
The scope depends most on where the data comes from. If orders and documents already live in a CRM or accounting system, the portal connects to it and shows the data to the customer — and then it matters how easily that system shares information. If there’s no single database, it will have to be designed first, and the project becomes broader than just a customer interface.
The next layer is features: online payments, file uploads, support chat, multi-level access for companies with several employees, electronic document signing. Security requirements also affect the estimate: two-factor login, an activity log, storage of personal data. It makes sense to start with whatever removes the most phone calls and expand the portal as it gets used.
How customer portal development works
The starting point is an analysis of enquiries: which questions customers ask most often and what the manager has to look up to answer them. That list becomes the basis of the portal’s structure. In parallel we look into your systems — where orders, documents and payments are stored and how to retrieve them reliably, so the customer sees the same picture as your staff.
Based on the results, we design the screens, agree on the design in your brand style and develop the portal together with an admin panel. Before launch we check access rights and password recovery — these are exactly the failures customers notice first. We send out invitations gradually, starting with loyal customers, gather feedback and refine the portal before moving everyone onto it.
This is custom development, done for you: we run a brief, describe the features, design around your business logic, and agree the design, timeline and estimate before work starts. We take on the architecture, development, integrations and launch.
Cost and timeline depend on the scope — we estimate individually for the task, not from a single price list. After launch we stay in touch: support, improvements and product development.
Build your project and see the estimate
Choose the type, the features you need, the design tier and the timeline — you’ll see a preliminary price range and duration. We fix the exact estimate after a short brief.
What matters in the “Customer portal” project
We build the solution around what actually moves your business and your processes — not for the sake of it.
Order or project status is visible without calling a manager
Invoices, completion certificates and contracts in one place — with online payment
Secure sign-in and separate permissions for the client company's employees
Connected to your CRM or accounting system — the data is always current
Let’s discuss your project: Customer portal
Describe the task in a short brief and we’ll come back with an estimate of scope, timeline and cost. Free, no obligation.
What the project includes
The full cycle — from idea and design to launch and support, by one team with a transparent estimate.
Questions about the “Customer portal” project
Can the customer portal be built into our current website?
Yes. The portal runs on your domain and is designed in your site's style. Customers reach it from the familiar menu, without feeling they've landed in someone else's service.
How is customer data protected?
We use an encrypted connection, secure password storage, sign-in attempt limits and access controls. Each customer sees only their own data, and important actions are recorded in a log.
Will the portal be easy to use on a phone?
Yes. The interface is adapted for smartphones. If customers visit often, the portal can also be installed on the home screen and send push notifications.
Customer portal: how much does it cost, done for you?
The price depends on the scope: we estimate by features, design and timeline. Describe the task in the calculator on this page to get a “from–to” range, and after the brief we fix the exact estimate. Payment in stages.
Who owns the code and the result?
You do. Once the project is complete and paid for, we hand over the source code, access and documentation. Support and further development can stay with us — by agreement.
We also build websites for others in the “Apps” niche
Shall we discuss your project?
Tell us about the task — we will come back with an estimate of scope, timeline and cost. Free and with no obligation.